Privacy Policy

Privacy Policy

Introduction

Welcome to https://cloggeddrainexperts.scoopsurge.com (hereafter referred to as “Clogged Drain Experts” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we handle, use, and safeguard the data you provide to us when you access our website, utilize our applications, or interact with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://cloggeddrainexperts.scoopsurge.com.
  2. Any mobile or desktop applications developed by us.
  3. All associated online services and products offered through these platforms.
  4. Interactions between our users and the above-mentioned services.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices for the following interactions:

  1. Using our applications and services as an authorized user.
  2. Visiting and navigating through our websites linked to this statement.
  3. Engaging with us via email, calls, or text messages/SMS communications.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  1. Account Information: This includes user names, email addresses, and passwords used for creating an account on our platform.
  2. Payment Information: Details related to payment methods you use for purchasing our services or products.
  3. Financial Information: Transaction records, billing addresses, and other financial data associated with your account.
  4. Purchase Information: Products or services purchased from us, including order history and details of the items bought.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile phone numbers used to access our services.
  6. Location Data: Information about your geographical location when you interact with our website or applications.
  7. Feedback and Reviews: Content and ratings provided by users through surveys, feedback forms, or product review sections.
  8. Social Media Information: Data from social media platforms when users choose to log in or share content using their social media accounts on our platform.
  9. Product Information: Details about the products you browse, view, or purchase from us.

We gather this data through multiple sources: user input forms, account settings, transactions, device settings, analytics tools, and third-party providers who assist in delivering our services.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website and for analytical purposes:

  1. Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Help us understand how users interact with our site, providing insights into performance and areas for improvement.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws and regulations:

  1. We retain personal data only for as long as it is necessary for the purpose it was collected or as required by law.
  2. Once the data’s purpose has been fulfilled, we securely delete or anonymize it to protect your privacy.

Security Measures

The security of your personal data is a top priority:

  1. We implement robust organizational and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
  2. Our systems employ encryption for data in transit and at rest to ensure secure communication and storage.
  3. We engage reputable third-party processing partners who adhere to strict security standards to handle sensitive data on our behalf.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us at the address provided below.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  4. Restriction: The right to limit the processing of your personal data in specific situations.
  5. Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for direct marketing or other purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.
  8. Appeals and Complaints: You have the right to lodge a formal complaint with relevant supervisory authorities if you believe your privacy rights have been infringed.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below. We will respond to your request within the required time frame as per applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

For any inquiries, data-related requests, or unsubscribe needs:

Email: [email protected]

Mail: Clogged Drain Experts, Privacy Team, [Address], [City, State, Zip]

We value your trust in providing us with your personal information, and we are committed to maintaining the security and confidentiality of your data.